Support Workflow
- Ideal treatment protocol for VHT with CTP
- Mobile/Transporting/Moving VHT device between treatment rooms
- VHT Screen statuses
- Treatment Pole Set Up is Sticking or Jammed?
- User Manual
- How to Position Wound into Single-use Disposable Treatment Chamber.
- Vapor not entering the treatment chamber
- Low Oxygen Concentration Fault Error Code: 00000400
- Vapor Crystal Low Current Error Code: 00000004
- Vapor Crystal High Current Error Code: 00000002
- Vapor Crystal High Current when Idle Error Code: 00000001
- Pump Crystal Low Current Error Code: 00000020
- Pump Crystal High Current Error Code: 00000010
- Pump Crystal High Current when Idle Error Code: 00000008
- Intake fan stalled: 0x00000800
- Internal Fan Stall Detected Error Code: 00001000
- Internal Fan Stall Detected Error Code: 00002000
- Internal Fan Stall Detected Error Code: 00008000
- What are the criteria to bill for “97610”
- Can the documentation of a “failed” wound come from an outside provider or referral?
- Do I need a prior-auth for Medicare?
- Do I need a prior-auth for secondary insurance for a Medicare patient?
- Do I need a prior-auth for Medicare Replacement Plans or Commercial Payors?
- Can I bill for skin substitutes, debridement, or an office visit on the same day I treat with VHT?
- Can I bill for durable medical equipment such as off-loading boots on the same day as VHT?
- Can I treat an amputation immediately after the amputation takes place or do I need to wait 30 days?
- Can I treat right away for a pressure ulcer?
- Can I treat right away after a post-flap surgery?
- Can I bill for VHT twice for two separate wounds treated on the same day?
- Do I need two prior-auths for two separate wounds?
- How many times can I treat a Medicare patient?
- Can I treat a Medicaid patient?
- Can I bill Medicaid as a secondary insurance for VHT?
- Do I need to submit documentation noting improvement on a Medicare patient to renew the batch of 18 treatments?
- How many times can I treat a non-Medicare patient?
- Do I need to submit another prior-auth to renew VHT treatments for a non-Medicare patient?
- Can I treat a patient who reports “pain”, or do I need to wait 30 days of failed standard of care before treating? (its been reported you can treat with UltraMist if the patient feels pain)
- Does the LCD require I treat VHT twice per week?
- When should I stop treating with VHT?
- Do MCR Advantage Plans have a secondary?
- What if a patient doesn’t have secondary insurance? Who is responsible?
- What can offices do if they receive a denial for VHT with the reason “Maximum Benefit Reached”?
- What percentage of Medicare part B patients have a supplemental plan?
- Filling a Vaporizer with a 1000ml Bottle
- Order Page Instructions
- Stuck on Measuring Level
- Vaporizer Not Reading Fluid Level
- Vapor escaping from connection of disposable tube to the vaporizer