Support Workflow
      Back to home
      1. Help Center
      2. Support Workflow

      Internal Fan Stall Detected Error Code: 00001000

      Exhaust Fan Stalled

      1. Power Off: Press the power button off

      2. Power On: Wait 5 seconds and press the power button on
      3. If this error occurred during a treatment please see step 4. If this error occurred during an o2 maintenance cycle please navigate back to the wrench logo, and press the o2 maintenance button.
          • Sometimes this error occurs numerous times; please be patient and keep attempting o2 maintenance.
      4. Resume Treatment: If the treatment was interrupted, please adjust the treatment time by pressing the "-" button on "select cycles" to shorten the time. Every time you press the "-" button, an entire cycle (9 minutes of vapor and 5 minutes of oxygen: 14 minutes total) is removed from the treatment time. 

      5. Resources:

      1. If the problem persists:

        • Please refrain from using the device and contact Vaporox Support for assistance. Support is available from 8AM-4PM MST M-F.
          • Phone: 303-223-0033
          • Text: 303-223-0033
          • Email: support@vaporox.com

        We are committed to providing you with reliable support to ensure your treatment proceeds smoothly.

      IMG_7322

      IMG_7323

      IMG_7324