Support Workflow

• Complaint Form
• Complaint Form Example 
• Ideal treatment protocol for VHT with CTP
• Mobile/Transporting/Moving VHT device between treatment rooms
• VapApp Forms
• VHT Screen statuses
• Vaporox Clinic Ipads
• Treatment Pole Set Up is Sticking or Jammed?
• Welcome to the Vaporox Support Workflow Document
• User Manual
• How to Position Wound into Single-use Disposable Treatment Chamber.
• Canned Response Example
• Cleaning & Maintenance
• Vapor not entering the treatment chamber
• Flow Sensor Test Error Code: 00000040
• Flow Sensor Test Error Code: 00000080
• Low Oxygen Flow Detected Error Code: 00000100
• High Oxygen Flow Detected Error Code: 00000200
• Low Oxygen Concentration Fault Error Code: 00000400
• Vapor Crystal Low Current Error Code: 00000004
• Vapor Crystal High Current Error Code: 00000002
• Vapor Crystal High Current when Idle Error Code: 00000001
• Pump Crystal Low Current Error Code: 00000020
• Pump Crystal High Current Error Code: 00000010
• Pump Crystal High Current when Idle Error Code: 00000008
• Intake fan stalled: 0x00000800
• Internal Fan Stall Detected Error Code: 00001000
• Internal Fan Stall Detected Error Code: 00004000
• Internal Fan Stall Detected Error Code: 00002000
• Internal Fan Stall Detected Error Code: 00008000
• Filling a Vaporizer with a 500ml Bottle
• What are the criteria to bill for “97610”
• Can the documentation of a “failed” wound come from an outside provider or referral?
• Do I need a prior-auth for Medicare?
• Do I need a prior-auth for secondary insurance for a Medicare patient?
• Do I need a prior-auth for Medicare Replacement Plans or Commercial Payors?
• Can I bill for skin substitutes, debridement, or an office visit on the same day I treat with VHT?
• Can I bill for durable medical equipment such as off-loading boots on the same day as VHT?
• Can I treat an amputation immediately after the amputation takes place or do I need to wait 30 days?
• Can I treat right away for a pressure ulcer?
• Can I treat right away after a post-flap surgery?
• Can I bill for VHT twice for two separate wounds treated on the same day?
• Do I need two prior-auths for two separate wounds?
• How many times can I treat a Medicare patient?
• Can I treat a Medicaid patient?
• Can I bill Medicaid as a secondary insurance for VHT?
• Do I need to submit documentation noting improvement on a Medicare patient to renew the batch of 18 treatments?
• How many times can I treat a non-Medicare patient?
• Do I need to submit another prior-auth to renew VHT treatments for a non-Medicare patient?
• Can I treat a patient who reports “pain”, or do I need to wait 30 days of failed standard of care before treating? (its been reported you can treat with UltraMist if the patient feels pain)
• Does the LCD require I treat VHT twice per week?
• When should I stop treating with VHT?
• Do MCR Advantage Plans have a secondary?
• What if a patient doesn’t have secondary insurance? Who is responsible?
• What can offices do if they receive a denial for VHT with the reason “Maximum Benefit Reached”?
• What percentage of Medicare part B patients have a supplemental plan?
• Filling a Vaporizer with a 1000ml Bottle
• Order Page Instructions
• Stuck on Measuring Level
• Vaporizer Not Reading Fluid Level
• Vapor escaping from connection of disposable tube to the vaporizer
• Low O2 Warning
• Complaint Form