Please follow the steps below to resolve the issue:
- Power Off: Press the power button off.
- Power On: Wait 5 seconds and press the power button on.
- If this error occurred during a treatment please see step 4. If this error occurred during an o2 maintenance cycle please navigate back to the wrench logo, and press the o2 maintenance button.
- Sometimes this error occurs numerous times; please be patient and keep attempting o2 maintenance.
- Resume Treatment: If the treatment was interrupted, please adjust the treatment time by pressing the "-" button on "select cycles" to shorten the time. Every time you press the "-" button, an entire cycle (9 minutes of vapor and 5 minutes of oxygen: 14 minutes total) is removed from the treatment time.
If the problem persists:
- Please refrain from using the device and contact Vaporox Support for assistance. Support is available from 8AM-4PM MST M-F.
- Phone: 303-223-0033
- Text: 303-223-0033
- Email: support@vaporox.com
We are committed to providing you with reliable support to ensure your treatment proceeds smoothly.
