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Vapor not entering the treatment chamber

Please be aware that this issue does not generate an error code, which means that our team does not receive an automatic notification. To assist us in diagnosing and resolving the problem, we ask you to:

  1. Capture a Video: Record the issue as it occurs.

  2. Send Video to Support: Share the captured video with us by sending it to our support team at the number and email below.

    • Text Support: 303-223-0033
    • Email:
  3. Proper filling instructions:
    1. Vapor not entering into the treatment chamber is caused by inappropriately filling
  4. Suspend Treatment if Necessary
    1. If no vapor is produced, please halt treatments for any further patients.

Resolution Timeline:

  • Due to the vaporizer being inappropriately filled, an unknown amount of water has plugged a filter. The time it takes the filter to dry out may exceed 24 hours.

Immediate Steps You Can Take:

  • Run a treatment to help dry the filter. After pressing "Begin Treatment" you will see the vapor cloud symbol, press the "+" symbol until all 5 bars are highlighted. Since there is not a patient being treated, you do not need to keep using new disposable kits when running new treatments. Please continue to run as many treatments as possible until vapor starts to enter into the treatment chamber again.  IMG_7409


For any assistance or to report the status of the issue, please reach out to Vaporox Support directly.


If the problem persists:

  • Please refrain from using the device and contact Vaporox Support for assistance. Support is available from 8AM-4PM MST M-F.
    • Phone: 303-223-0033
    • Text: 303-223-0033
    • Email:

We are committed to providing you with reliable support to ensure your treatment proceeds smoothly.