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Pump Crystal Low Current Error Code: 00000020

  1. Power Off: Press the power button to turn off the device.
  2. Remove the Vaporizer: Carefully detach the vaporizer from the device. This will allow you to access and clean the connection points.
  3. Clean Vaporizer Pins: Wipe down the pins on the bottom of the vaporizer using a clean, dry cloth or appropriate cleaning material, gently push the pins and notice if they move freely.
  4. Clean Alignment Block: Wipe down the pins in the alignment block to ensure a clean connection.
  5. Power On: Press the power button on.
  6. Install Vaporizer: After cleaning, install the vaporizer.
  7. Resume Treatment: If the treatment was interrupted, please adjust the treatment time by pressing the "-" button on "select cycles" to shorten the time. Every time you press the "-" button, an entire cycle (9 minutes of vapor and 5 minutes of oxygen: 14 minutes total) is removed from the treatment time. 




If the problem persists:

  • Please refrain from using the device and contact Vaporox Support for assistance. Support is available from 8AM-4PM MST M-F.
    • Phone: 303-223-0033
    • Text: 303-223-0033
    • Email:

We are committed to providing you with reliable support to ensure your treatment proceeds smoothly.